Eligibility
B.Sc. /M.Sc./B. E with good Communication Skill
Location
Tirunelveli
Job Description
We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests with a friendly, helpful approach.
The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality.
The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.
Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Responsibilities
- Manage all customer related calls, emails, and chats with knowledge and efficiency.
- Identify and address customer needs with a goal of complete satisfaction
- Follow company communications guidelines and procedures under minimal supervision
- Recommend improvements to processes for improved company efficiency
- Review and Analyze all customer queries and take action accordingly.
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
Required Skills/Abilities
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
- Dedication to customer satisfaction
- Basic Knowledge of computer software and office systems
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer