Eligibility:

Any Degree with 0-2 years of related work experience. 

Job Location:

Chennai

Job Description:

Responsible for providing quality customer service through the use of voice technology. To monitor many tasks and the work in the back office which includes helping customers or clients maintain tasks where the most important out of many is to ensure client or the customer's satisfaction. 

Responsibilities:

• The primary task is to handle calls from customers or clients and provide them with a solution to their queries. 
• He/She must show the willingness to learn new things every time and then. 
• Must discuss every matter with its supervisor or team leader to get any issue sorted 
• Giving a resolution to the customers or clients should be the whole and sole responsibility. 
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc. 
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues. 
• Must efficiently set goals and work on them so as to avoid any escalations and maintain relevancy and quality while providing service to the customers. 
• If the customer service agent does not have the information or authority to resolve the issue, the customer service agent must direct the caller to the appropriate customer service representative. 

Skills Required:

• Good written communication skill. 
• Ability to read and comprehend various accents. 
• Ability to type fast. 
• Ability to work in a fast-paced environment. 
• Ability to handle multiple tasks simultaneously. 
• Good organizational skills. 
• Good customer service skills. 
• Basic computer skills 

Eligibility:

Any Degree with 5-10 years of related work experience. 

Job Location:

Tirunelveli , Chennai

Job Description:

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data 
• Create and implement precise management plans for every project, with attention to transparent communication at all levels 
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development 
• Determine and develop user requirements for systems in production, to ensure maximum usability 
• Producing reports on application development and implementation 
• Enhancing the quality of IT products and services 
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels 

Responsibilities:

• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams. 
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties 
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation 
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems 
• Need strong analytical skills to create reports and offer recommendations. 
• The ability to manage multiple projects from beginning to completion is important for all IT Business Analysts. 
• Good written and verbal communication skills are crucial for working with all stakeholders. 
• Ability to understand the team’s challenges and develop solutions. 
• Familiar with various types of project management and business analysis software. Proficiency in spreadsheets is also important. 

Skills Required:

• Previous product analysis experience. 
• Extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is preferred. 
• Proficient in database software. 
• Strong communication skills. 
• The ability to work under pressure and adapt to change. 
• The ability to balance customer needs against the company’s vision. 
• Excellent time management skills. 

Eligibility:

Any Degree with 10+ years of work experience in relevant field 

Job Location:

Chennai

Job Description:

We are looking for E- Publishing manager with responsibilities to set the editorial and commercial direction for companies that publish books, newspapers, magazines, and digital content. They make decisions about the markets their companies will serve and the type of content they will offer their audience. Publishers work with teams of editors, designers, writers, and contributors who create the content and manage its production.

Responsibilities:

• Identifying and evaluating market opportunities for potential titles.
• Reviewing book proposals and manuscripts for suitability for the company’s list, soliciting proposals from authors, and negotiating contracts with authors or agents.
• Knowledge of publishing industry standards and best practices, as well as an understanding of how to identify and resolve conflicts.
• Managing relationships with authors, agents, editors, reviewers, and other publishing partners.
• Experience with project management, including identifying milestones and making sure tasks are completed according to schedule.
• Negotiating contracts to acquire new titles and manage existing ones.
• Overseeing design, editing, production, and marketing of the book project including the selection of title pages, cover design, interior layout design, etc.
• Should be capable of Validating and Ensuring the correctness of the output package before dispatch of the file.

Skills Required:

• Good planning and organisational skills.
• Excellent English language skills.
• Leadership and business skills.
• The ability to work as part of a team.
• Creative skills to think up new ideas for the publication.
• The ability to manage budgets.
• Computer skills.
• XML conversion from e-publishing background.

Eligibility:

Any Degree with 10 + Years Experience / Retired Person

Job Description:

We are looking for a manager with responsibilities include problem-solving, managing daily operations. Manager substantially influence the culture of the workplace because they are crucial in overall business management and strategic planning. To be successful in this role as thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.

Skills Required:

Good decision-making requires you to be able to analyze a situation.     
Analytical thinking and problem solving        
Time management       
Self-motivated       
Basic understanding about technology 
Good in documentation & reporting 
Leadership Skill
Team Management
Proficient in MS-Excel.

Eligibility:

• Bachelor’s degree in communication engineering, computer science or related technology field and 10 years’ experience in supporting and implementing Network Routing, Switching and Security products or an equivalent combination of education and experience required.
• Cisco, Aruba, and or Juniper Professional Level Network Certifications
• Proven experience supporting LAN, WAN, SD-WAN implementations.

Job Description:
We are looking for a Network Systems Engineer (NSE) candidate with 10 years’ experience preferably with professional level certifications in Cisco, Aruba, or Juniper Networks (or equivalent experience). Project Leads, major supporting project roles encompassing A to Z enterprise network project delivery. Engineer should be able to deliver project scopes of work and lead a project through phases including Kickoff, Design Discovery, Low Level Architecture Design and Documentation, Test Plan builds, device configuration and turnup, end to end testing, and day 1 support. Candidate should be capable of working independently or in a team setting and should be capable of communicating with GDT peer technology groups, project management teams, GDT executive account teams, and client representatives from engineers to executive level stakeholders. Deploys and maintains required documentation, processes and procedures in support of the Network Operations roles and responsibilities.

Roles and Responsibilities

Skills and Qualifications

• Demonstrated expertise in contemporary network technology including knowledge of Ethernet, TCP/ IP, STP, OSPF, EIGRP, BGP4, IS-IS IPv6, QoS, MPLS, VPN, DMVPN and VoIP
• Working technical knowledge of current network hardware, protocols and Internet standards including excellent hardware troubleshooting experience.
• Cisco routers and switches (Catalyst, Nexus, ISR, ASR, Meraki) IOS, IOS-XE, NX-OS
• Juniper Firewalls, routers, and switches (MX, EX, SRX)
• Aruba/HPE switching (Procurve or CX)
• SD-WAN experience with Silverpeek, Versa, Viptela, VeloCloud is a plus
• Advanced Leaf/Spine Architecture experience is a plus
• Cisco DNAC with SD Access capability is a plus
• AWS, Azure, GCP cloud platform experience is a plus
• Experience with Dell and or Arista Switching Platforms is a plus
• Experience with peer technologies such as Firewalls, Load Balancers, ISE, Clearpass is a plus
• Competence with testing tools and procedures for voice and data circuits.
• Knowledge of applicable data privacy practices and laws.
• Highly self-motivated and directed with keen attention to detail.
• Strong interpersonal, written and oral communication skills.
• Strong analytical and problem-solving abilities.
• Strong customer service orientation.
• Ability to present ideas in user-friendly language is required.
• Ability to work in a team-oriented, collaborative environment.
• Ability to conduct research into networking issues and products as required.
• Ability to effectively prioritize tasks in a high-pressure environment.

Eligibility: Any Degree Candidates with good proficiency in english

Job Description:

We are searching for a driven, detail-oriented content creator to produce high-quality outputs for our business. The content creator will update existing material, generate novel work, and identify new ways to reach customers. An exceptional content creator will promote collaboration internally to ensure consistency in our company's outputs.

Roles and Responsibilities

• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms. 
• Conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter.
• Assisting the creative team with the design of promotional materials. 
• Using social media to engage customers, respond to questions or complaints, and to promote company initiatives. 
• Collaborating with internal departments to establish campaign objectives, complete tasks, and identify and solve problems. 
• Monitoring social media and company website metrics. 
• Utilizing SEO methods to increase site traffic. 
• Suggesting new ways to promote company offerings and to reach consumers. 

Skills Required:

• Proven work experience as a Content Creator, Copywriter or similar role. 
• Portfolio of published articles. 
• Hands-on experience with Content Management Systems (e.g., WordPress). 
• Excellent writing and editing skills in English. 
• An ability to fact-check long-form content pieces. 
• Experience creating strong, engaging content. 
• An understanding of SEO best practices. 
• Demonstrated excellence in writing, proofreading, and editing. 
• Excellent research, organizational, and time management skills. 
• Strong listening and communication skills. 
• The capacity to work independently and collaboratively. 
• Ability to work efficiently without compromising quality or accuracy. 

Eligibility: Any Diploma Candidates

Job Description:

We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of system engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives.

Roles and Responsibilities

Skills and Qualifications

• Strong understanding of network infrastructure and network hardware.
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Provides specific detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Good analytical and problem-solving skills.
• Dependable and flexible when necessary.
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools

Eligibility: Any Degree

Experience: 2-5 Years

Job Description:

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role

• Manage all customer related calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs with a goal of complete satisfaction
• Follow company communications guidelines and procedures under minimal supervision
• Recommend improvements to processes for improved company efficiency
• Review and Analyze all customer queries and take action accordingly.
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary

Daily and Weekly Responsibilities

• Build expert and dynamic knowledge of company products and services
• Research information using available resources to satisfy customer inquiries
• Respond quickly, professionally, and accurately to all customer inquiries.

• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems
• Maintain daily recordings, and log and document issues and resolutions in an electronic database for executive management teams to review

Skills and Qualifications

• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactifully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team
• Dedication to customer satisfaction
• Basic Knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.

Eligibility: B.Com/M.Com/MBA

Experience : 0 – 1 years (freshers can apply)

We are looking to hire enthusiastic candidates for the role of Business Operation Executive, who are all ready to build their career in leading multiple business domains-based companies. This role focuses mainly on taking responsibility for the completion of work items associate with a defined process/procedures to the deadline, ensuring accuracy and following the operational standards. Should be familiar with calculation, customer handling skills, and analytical thinking to identify the problem area in a particular business operation. Ultimately, the candidate should be ready to take challenges, have a to-do attitude, and be interested in learning over a business function.

Skills :

• Good in handling MS Office Tools.
• Self-starter and a quick learner.
• Fluent English speaking and writing skills
• Interpersonal
• Can-do attitude
• Decision making
• Handle tough situations
• Critical thinking
• Analytical thinking

We are looking for an innovative business analyst with strong research and communication skills. The candidate should have interest in technology, innovation, and idea-driven thinking.

Role’s main responsibility is to work closely with the business operations, outline the problems, determine requirements, reporting, monitoring and bridge the gap between IT and business.

Ultimately the role should walk around bridging the gap between the business and technology to solve a business problem with a high-quality software solution.

Skills:

• Proven work experience as Business Analyst
• Oral and written communication
• Interpersonal and consultative
• Facilitation
• Analytical thinking and problem solving
• Processes modelling
• Time management
• Self-motivated
• Basic understanding about technology

Good in documentation & reporting

Eligibility: B.E. & B.Tech., M.Sc (C.S), M.C.A

Experience: 0-1 Years (Freshers can apply)

We are looking for Software Engineers, who are all ready to build their career in a product development company. This role is about to research, design and develop software programs to understand and solve problems in the business area.

Software Engineer role main responsibility is to understand business problem areas, which is gathered as requirement, to design and implement codes in the required programming languages. The candidates should be aware of Software Development Life Cycle (SDLC) to understand the flow of requirement gathering to the product release.

Ultimately, the role of Software Engineer is to build a high-quality software by following coding standards and best practices.

Skills:

• SQL or No-SQL
• Ability to develop software in (Python, Java, C#)
• Familiar with frameworks (Spring boot, Django, Flask, Laravel)
• Communication and teamwork
• Leadership
• Decision-making
• Time management
• Problem solving skills.
• Can – do attitude.