Customer Service Lead

Eligibility: B.Com/B.Sc/ B.E/B.Tech/M.Sc /M.Com

Experience: 2-5 Years

Job Description:

· Understand, analyze, and provide the right solution for the customer needs. 

· Experience on handling customers over verbal and non-verbal. 

· Act on the issues in a timely manner within SLA 

· Team Handling and effective team co-ordination 

· Should be proactive 


· Effective and clear communication skills 

· Listening and understanding skills 

· Able to complete the tasks on expected Speed with accuracy 

· Should be able to own the accountability 

· Continual learning. 

· Mandatory to have Knowledge on Excel 

· Good to have SQL Knowledge 

· Pattern Identification 

· Problem Identification with clear action point 

· Multi-Tasking 

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