Customer Service Lead
Eligibility: B.Com/B.Sc/ B.E/B.Tech/M.Sc /M.Com
Experience: 2-5 Years
· Understand, analyze, and provide the right solution for the customer needs.
· Experience on handling customers over verbal and non-verbal.
· Act on the issues in a timely manner within SLA
· Team Handling and effective team co-ordination
· Should be proactive
· Effective and clear communication skills
· Listening and understanding skills
· Able to complete the tasks on expected Speed with accuracy
· Should be able to own the accountability
· Continual learning.
· Mandatory to have Knowledge on Excel
· Good to have SQL Knowledge
· Pattern Identification
· Problem Identification with clear action point